A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Voila IP Communications, Inc.
Voila IP has listened to what small and mid-sized business customers desire from an IP communications company. High-quality phone, Internet services, "Value Over-IP" applications, personalized attention, reasonable prices, an easy-to-use self service port
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