Bandwidth.com United States

Bandwidth.com is the nation`s complete provider for business telecom solutions offering advanced internet, network and VoIP services to small and medium sized business in all 50 states.

Bandwidth.com is the nation`s complete provider for business telecom solutions offering advanced internet, network and VoIP services to small and medium sized business in all 50 states.The firm started in 1999 with the vision to completely change the way that businesses bought telecom services. Frustrated by their own experiences in purchasing T1s, the firm`s founders, David Morken and Henry Kaestner, set out to create a solution to the problem faced by most businesses nationwide: Carriers were focused more on building big networks, and as a result, had cut corners on customer service.Bandwidth.com learned that businesses want immediate pricing, honest advice from technologically sound Account Executives, and complete accountability and transparency across all apsects of service from contracts, ordering, installation, activation, billing and ongoing customer service. Bandwidth.com delivers all of the above across a complete solution including Internet access, business class VoIP and network services.

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General office

Bandwidth.com
4001 Weston Parkway
Cary
NC ,27513
United States

Phone: +1-(800) 808-5150
Site: http://www.bandwidth.com/?campaignId=%20701300000002vrl

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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