Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
IceHook provides modular, cloud based applications to telecom service providers that: manage rates, automate the offsite storage of CDR''s, and provide near real time routing analysis.