Axxeso Telecommunications Ltd. Germany

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Axxeso Telecommunications Ltd.
Steinmetzstrasse 17 B
Berlin
Berlin ,12207
Germany

Phone: +49 (0)30-809 320 20
Site: http://www.Axxeso.de

Hardware
Hosted VoIP billing service provider
Internet Telephony Service Provider
SIP Billing
VoIP Billing Software Provider
Voip Termination ISP
Wireless Broadband

Billing Software
Collaboration
H.323 Wireless/ GSM VoIP Solutions
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
Termination

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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