Axcess Telekom Turkey
Axcess Telecom, a subsidiary of Aydo
Axcess Telecom, a subsidiary of Aydo
General office
Axcess Telekom
Prof. Muammer Aksoy Cad. No: 5 Zeytinburnu
Istanbul
Turkey
Phone: +90 212 415 06 00
Site: http://www.axcesstelekom.com
Axcess Telekom
Prof. Muammer Aksoy Cad. No: 5 Zeytinburnu
Istanbul
Turkey
Phone: +90 212 415 06 00
Site: http://www.axcesstelekom.com
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Voip Termination ISP
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Gatekeepering
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- H.323 Wireless/ GSM VoIP Solutions
- Outsourced Billing
- PC to Phone
- Phone To PC
- Phone To Phone
- SIP Softswitch & CPE
- SIP VoIP Gateway
- Termination
- Web To Phone
- Cisco Systems
- Quintum
- Welltech
- another
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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