AVOXI Jamaica Jamaica
AVOXI is a cloud communications provider focused on meeting the international calling needs of call centers, hotels, tour operators, and global enterprises looking to project a local presence.
AVOXI is a cloud communications provider focused on meeting the international calling needs of call centers, hotels, tour operators, and global enterprises looking to project a local presence.
We provide telecommunications and enhanced VoIP solutions including toll free services, call recording, call termination, Cloud PBXs, call center solutions, toll free numbers worldwide, local numbers worldwide, SIP trunks, IAX trunks, DID/DDI numbers, business telephone systems, VoIP phone systems, web callback capability, and conference calling. When your business relies on a VoIP call center solution or international communications, you can rely on AVOXI to have what you need – when you need it – to save money, improve performance and optimize customer service.
Shortwood Professional Center Shop 11B
40 Shopwood Road
Kingston 8
Jamaica
Phone: +1.876.969.7313
Site: http://www.avoxi.com/
Contact Person
Aida Kamber / Integrated Marketing Manager
Phone: +1 770 937 9735
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
4 Place Felix Eboue
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