avis e solutions India

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General office

avis e solutions
india
india,mumbai
,400072
India

Phone: 9920823523

Contact Person

mahesh korade / Business development manager
Phone: 9920823523

Voip consulting

Installation and Support Services

Dialogic Based

IP Phone

BillCall Inc.

N Core BPO Solutions

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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