avis e solutions India

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General office

avis e solutions
india
india,mumbai
,400072
India

Phone: 9920823523
Contact Person

mahesh korade / Business development manager
Phone: 9920823523
  • Voip consulting
  • Installation and Support Services
  • Dialogic Based
  • IP Phone

Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Who we are



The core team of VoIP.ms is composed of 4 Canadians and 1 American who have been working in the industry since the early days of internet. Some started as support tech for ISP call centers while in school, in the early days when dialup

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