AVcom Serbia
General office
AVcom
27 Marta 39
Belgrade
Serbia ,11000
Serbia
Phone: +381113216700
Phone: +381113216724
Site: http://www.avcom.rs/
Contact Person
Nikola Stojanovic / IP and VoIP network engineer
Phone: +381646476435
Phone: +381638490976
AVcom
27 Marta 39
Belgrade
Serbia ,11000
Serbia
Phone: +381113216700
Phone: +381113216724
Site: http://www.avcom.rs/
Contact Person
Nikola Stojanovic / IP and VoIP network engineer
Phone: +381646476435
Phone: +381638490976
- Internet Telephony Service Provider
- Network Service Provider
- Call Routing VoIP Solutions
- E1/T1
- gsm voip solutions
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- H.323 Wireless/ GSM VoIP Solutions
- Sip Trunking
- Termination
- grandstream
- Linksys
- SIP softphones
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
TeleCable Services, LLC.
TeleCable Services is primarily an Internet based company and while we do have customer service representatives on hand, emails are generally handled much faster than direct phone calls.
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