avatelecommnicatins United States

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General office

avatelecommnicatins
ohio
colubus
,43211
United States

Phone: 16143254418
Site: http://www.avatci.com

Internet Telephony Service Provider

Call Routing VoIP Solutions

Cisco Systems

VoiceMaster

GRNVoip

Kasamore

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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