avatelecommnicatins United States

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General office

avatelecommnicatins
ohio
colubus
,43211
United States

Phone: 16143254418
Site: http://www.avatci.com
  • Internet Telephony Service Provider
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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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