AVAD Technologies United States

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General office

AVAD Technologies
208 E. 51 st, ste 207
New York
NY ,10022
United States

Phone: 2122454064
Site: http://www.avadtechnologies.com/business-directory?task=list_lin

Contact Person

Neal Gilbert / Manager
Phone: 2122454064

Hardware
Internet Telephony Service Provider

Call Relay VoIP Solutions

Cisco Systems

None

Clearwater Telephone and Voip Systems

Itp Voip

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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