Athena Soft, S.A. de C.V. Mexico

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General office

Athena Soft, S.A. de C.V.
Av. San Diego 1303 - 13
Cuernavaca
Morelos ,62330
Mexico

Phone: +52 777-322-1317
Site: http://www.athenasoft.com.mx/vozporip

Contact Person

Jorge Gonzalez / Owner
Phone: +52-777-322-1317

Internet Telephony Service Provider
Network Service Provider

H.323 Wireless/ GSM VoIP Solutions
IP devices
Phone To Phone

Cisco Systems

Billing system of own development

Alianza

Mex2Tel

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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