Astral Skyline Malaysia Sdn Bhd Malaysia

Astral skyline Malaysia SDN BHD is committed to delivering the best all around value in voice over IP services. Through reliable network operations, associated with highly trained technical support staffs in USA and Spain and a strong commitment to qualit

OUR MISSION

Astral skyline Malaysia SDN BHD is committed to delivering the best all around value in voice over IP services. Through reliable network operations, associated with highly trained technical support staffs in USA and Spain and a strong commitment to quality customer care, we provide a variety of VOIP products and services that enable our customers to make high quality voice over IP or TDM with low calling rates.

Astral has headquarter in Kuala Lumpur Malaysia with branches in Mali and more than eight countries around Africa, Middle East, Europe, and USA.

Astral was found in April 23rd 2004 by Mr. HO teck Keun (company director) Dr. Thor Hong (chairman) and Mr.Issa Diabte (the managing director).

OUR GOAL

The main objective of astral skyline is to enable people and business to communicate and collaborate as never before and bring about the convergence of the internet and telephone networks through computer telephone integration.

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General office

Astral Skyline Malaysia Sdn Bhd
12-B2, 12 Floor.Sungai Mas Plaza.BT 5 JLN IPOH. Kuala Lumpur
KUALA LUMPUR
kl ,51200
Malaysia

Phone: +6012-2320004
Phone: +603-62501020
Site: http://www.astral.com.my

Contact Person

ISSA DIABATE / MANAGING DIRECTOR
Phone: +603-62501020
Phone: +6012-2320004

Hardware
Hosted VoIP billing service provider
Incumbent PTT
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Internet Telephony Service Provider
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SIP Billing
Voip consulting
Voip Termination ISP

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Call Relay VoIP Solutions
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H.323 Softswitch & CPE
H.323 VoIP Gateway
Installation and Support Services
IP devices
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SIP Softswitch & CPE
SIP VoIP Gateway
Termination
Web Call
Web To Phone

Cisco Systems
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Welltech

Billing system of own development

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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