Astral Communications India
Astral Communications offer services with World Phone, India''''''''''''''''s premier VoIP solutions provider, World Phone is a Category "A" Internet Telephony Service Provider licensed by the Department of Telecommunications (DoT), Government of India.
General office
Astral Communications
# 323 Ranganatha Compound, Madiwala
Bangalore
Karnataka ,560068
India
Phone: +91 80-65333111
Phone: +91 9686681811
Site: http://www.astralindia.in/
Contact Person
Asish Kurian / Manager - Marketing
Phone: +91 80-65333111
Phone: +91 9686681811
Astral Communications
# 323 Ranganatha Compound, Madiwala
Bangalore
Karnataka ,560068
India
Phone: +91 80-65333111
Phone: +91 9686681811
Site: http://www.astralindia.in/
Contact Person
Asish Kurian / Manager - Marketing
Phone: +91 80-65333111
Phone: +91 9686681811
- Cloud-based Unified Communications Service Provider
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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