ASTELNET LTD Czech Republic

MGLine integrated service platform for IP Telephony service providers.

MGLine integrated service platform consist with communication and billing modules:
Calling Card billing
CallBack billing
VoIP calls billing
GSM service billing include Roaming SIM cards.
Wi-Fi hot spot billing
SIP scalable media server
SS7SIP gateway
SMSC
CAMEL gateway
OTA platform
SIP phones provisioning server

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General office

ASTELNET LTD
Prague, Politickych veznu 15/ 934
Prague
Prague ,11000
Czech Republic

Phone: +420210550055
Site: http://www.astelnet.com
Contact Person

Andrey Ivanov / CEO
Phone: +420210550055
  • FREE Callshop Software
  • Hardware
  • Hosted PBX Service Provider
  • Hosted VoIP billing service provider
  • International VoIP Wholesale Provider
  • Internet Fax Service Provider
  • Internet Telephony Service Provider
  • Internet VoIP and Video Conferencing Service Provider
  • Mobile VoIP
  • Roaming Free International SIM
  • SIP Billing
  • Voip Termination ISP
  • Wireless Broadband
  • Call Back
  • Call Center services
  • Call Relay VoIP Solutions
  • Call Routing VoIP Solutions
  • Call shop solution
  • Collaboration
  • H.323 Softswitch & CPE
  • Hosted PBX
  • Installation and Support Services
  • Partnering for Origination and Termination
  • PC to Phone, Phone To PC, Phone To Phone, Project Mangement Services, Termination, Web Call, Web To Phone
  • Project Mangement Services
  • SIP Softswitch & CPE
  • Sip Trunking
  • SIP VoIP Gateway
  • System Integration
  • Termination
  • Virtual PBX
  • VoipSwitch
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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