Asia Telecom Ltd Hong Kong

Asia Telecom is a global telecommunications company based in Hong Kong with associate offices across the world. We are a licensed telecom services provider with the Interconnect Codne 1611. We provide telecom products, and value added services designed to

Asia Telecom is a global telecommunications company based in Hong Kong with associate offices across the world. We are a licensed telecom services provider with the Interconnect Codne 1611. We provide telecom products, and value added services designed to fit the needs of all consumer at affordable prices backed by good Customer Service and state-of-the-art technology. For your home or for your business, we have long distance plans and services that fit your calling needs and your budget. In addition, we also operate Voice Entertainment channels for ethnic minorities in Hong Kong.

MISSION

To provide quality and affordable communication services backed by efficient customer care. To this end, Asia Telecom is actively and aggresively developing strategic alliances with local entitie within each country to co-own, operate and manage the Asia Telecom networks.

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General office

Asia Telecom Ltd
2409 China Resources Bldg., 26 Harbour Road, Wanchai
Hong Kong
,nil
Hong Kong

Phone: 852-28931434
Site: http://www.asiatel.com.hk
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Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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