Asia Telecom Corp United States

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General office

Asia Telecom Corp
1521 Rt 46E
Parsippany
NJ ,7054
United States

Phone: +1 973-257-0570

Contact Person

Zuber Patel / VP
Phone: +1 973-257-0570

Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Voip consulting
Voip Termination ISP

Billing Software
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Termination

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Dialogic Based
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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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