Asia Pacific Telecom Internaional Co., Ltd. Taiwan

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General office

Asia Pacific Telecom Internaional Co., Ltd.
P.O. BOX 128-196
TAIPEI
TAIWAN ,110
Taiwan

Phone: +886-925 786372
Phone: +886-2-2702 0859

Contact Person

Wallace Yang / C.T.O.
Phone: +886 2 27020859
Phone: +886 925786372

Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
VoIP Billing Software Provider

Billing Software
Call Routing VoIP Solutions
Collaboration
E1 Bulk Wholeseller
Gatekeepering
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Partnering for Origination and Termination
PC to Phone
Phone To Phone
System Integration
Termination
Web To Phone

Antek
Cisco Systems
Quintum
Welltech

Billing system of own development
Custom Open Source Billing Solution
IP Phone
Telco Solutions Billing System

Taiwan Telecommunication Industry Company

Easylink Telecom (Thailand)

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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