Asia Netcom Australia
Asia Netcom is a leading Asia-based telecommunications carrier operating Asia`s only privately owned city-to-city fiber optic network - EAC.
Asia Netcom is a leading Asia-based telecommunications carrier operating Asia`s only privately owned city-to-city fiber optic network - EAC.Our state-of-the-art platform includes a 19,500km submarine cable system; extensive terrestrial fiber backhaul links; and city-center telehouses in all key Asian markets. Asia Netcom delivers a full portfolio of connectivity, data communications and IP-based services to global and regional enterprises, ISPs and telecommunications operators in the region.The company`s products and services range from basic connectivity through International Private Lines, to fully-managed network solutions such as MPLS (multi-protocol label switching)-based IP VPNs. All our services are backed by two fully-integrated in-region Network Operations Centers (ANOCs) and our in-region customer service facility, Asia Service Center (ASC) in Singapore.Our network and services also extend to all major markets worldwide through purchased and leased capacity on third party cable systems.
Asia Netcom
Lvl 2, 20 Bond Street
Sydney
NSW ,2000
Australia
Phone: +612 8233 5305
Site: http://www.asianetcom.com
Contact Person
Douglas Bowden / Product Manager International Voice
Phone: +612 8233 5305
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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