The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Founded in 1997, BBCOM is now well into its eighth year of providing converged data and voice services. Our managed growth has enabled us to become one of the rare technology companies that is currently profitable.