The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Telcocity Limited
Telcocity provides best VoIP products directly to end users and is one of the largest service providers to offer VoIP mobile dialer services. Over experience in retail Internet telephony gives us valuable insight into this telecom market to present to our
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