Arkan Integrated Solutions Egypt

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General office

Arkan Integrated Solutions
97A, Al Amar Plaza Towers, Off Makram Ebid Street, Nasr City
Cairo
,1227227
Egypt

Phone: 26708615
Phone: 22735448
Site: http://www.arkan.com.eg

International VoIP Wholesale Provider
Network Service Provider
VoIP Billing Software Provider
Voip consulting
Wireless Broadband

Billing Software
Call Routing VoIP Solutions
Consultancy Services
Gatekeepering
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
IP devices
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
System Integration

Huawei VoIP Products

None

Egypt VOIP Supply

SAND

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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