A Media Gateway Control Protocol (MGCP) is a Voice over Internet Protocol system used to handle the exchange of information and the management of a multimedia conference session. The exchange of information, known as signaling, is responsible for connecting, controlling and terminating sessions. Therefore, an MGCP protocol is used to set up, maintain and end calls between multiple points.
ShoreTel Sky is the modern phone system for today’s agile, mobile and always-on company. While other cloud-communications companies have added business VoIP services as an afterthought, hosted VoIP is the heart of ShoreTel Sky.