The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
International Communications Co.
Intercom is the world leader in the provision of VOICE services internationally. We manage our own, high quality, termination routes using VoIP and the satellite as an access medium and at the same time we are connected to major carriers for the originati
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