The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
ESQUBE Communication Solutions (P) limited
Founders of ESQUBE are faculty at the Indian Institute of Science, Bangalore and carry over eight decades of experience and fundamental knowledge in the field of DSP and Telecommunication. ESQUBE plays a dominant role in the creation of IP and accompanyin
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