The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
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Comdata is a leading Global Provider of Wholesale Voice Carrier Services offering international voice termination, value-added telecom solutions and a complete range of A-to-Z interconnections to its customers around the world, enabling them to grow both
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