ARHAMAR RAHMEEN Pakistan
STARTING OPERATION WEF NOVEMBER 2012 FROM PAKISTAN FOR GULF UAE - BAHRAIN - QATAR - OMAN - KSA ETC.
General office
ARHAMAR RAHMEEN
73 - Main Jail Road Lahore & Mega Tower Main Boulevard Gulberg
Lahore
Punjab ,54600
Pakistan
Phone: +92-322-4689090
Phone: +92-321-3468735
ARHAMAR RAHMEEN
73 - Main Jail Road Lahore & Mega Tower Main Boulevard Gulberg
Lahore
Punjab ,54600
Pakistan
Phone: +92-322-4689090
Phone: +92-321-3468735
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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