Arcturus Telecommunication Exchange LLC United States

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General office

Arcturus Telecommunication Exchange LLC
Centerville Road, Ste 400
Wilmington
Delaware ,19808
United States

Phone: +94 7 22 364 564
Site: http://www.arctele.com

International VoIP Wholesale Provider

Termination

Cisco Systems
Clarent

None

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Level 3 Communications

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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