Arcturus Telecommunication Exchange LLC United States
General office
Arcturus Telecommunication Exchange LLC
Centerville Road, Ste 400
Wilmington
Delaware ,19808
United States
Phone: +94 7 22 364 564
Site: http://www.arctele.com
Arcturus Telecommunication Exchange LLC
Centerville Road, Ste 400
Wilmington
Delaware ,19808
United States
Phone: +94 7 22 364 564
Site: http://www.arctele.com
- International VoIP Wholesale Provider
- Termination
- Cisco Systems
- Clarent
- None
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
FTE
FTE is a telephony company with an eye on the future. It is obvious to every observer the revolutionary advances going on in the telecommunication market, the impact of these changes effects every type of business, institutes and even the public, the dere
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