Arbinet United States
Arbinet
1 Wilshire
LA
,90000
United States
Phone: 732-509-9100
Contact Person
Paul Goldenberg / VP
Phone: 312-379-0085
Phone: 847-274-3882
1 Wilshire
LA
,90000
United States
Phone: 732-509-9100
Contact Person
Paul Goldenberg / VP
Phone: 312-379-0085
Phone: 847-274-3882
- International VoIP Wholesale Provider
- Network Service Provider
- Call Routing VoIP Solutions
- Partnering for Origination and Termination
- Termination
- Cisco Systems
- Our Own ASP Solution
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Intelegist, LLC
OUR MISSION: 1. To put a lifetime of skills and experience to work on behalf of customers; 2. To use tried and true tools and techniques - whether they represent traditional or cutting-edge technology; 3. To complete our work knowing we can point proudly
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