Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
Citel’s Portico TVA enables enterprises to connect existing voice infrastructure to a new VoIP platform, saving up to 70% over other VoIP migration alternatives.Citel’s products help eliminate common objections.