Is a call center, in which the organization
representatives are geographically located in different areas, otherwise, they
are not at their work stations in the building where the organization office
is. The virtual workers of the call center could be placed in smaller centers,
but most often they are working from home.
Code-A is Telecode Communications Inc. billing for collecting CDRs and Softswitch management via TXT files, SNMP and DBMS. Code-A has its own framework designed to calculate every call and not to miss any.