The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
we are a professional manufacturer of IP phone and camera.we are a real factory so we can provide good quality product with good price.Do you have any interest in our products?pls kindly logo our web www.great-elec.com.