The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Softech Dialer is one of the leading Voip dialer specializing in Internet Telephony Solutions for various businesses, Our vision is to emerge as a major VoIP Dialer by integrating telephony system with the contemporary online world.