Aquarius Telecom Inc. Canada

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General office

Aquarius Telecom Inc.
94-260 Adelaide Street East
Toronto
Ontario ,M5A 1N1
Canada

Phone: 416-848-6838
Site: http://www.aquariustel.com

Hardware
Internet Telephony Service Provider
Network Service Provider
Voip consulting
Voip Termination ISP

Call Routing VoIP Solutions
Collaboration
Consultancy Services
Installation and Support Services
IP devices
PC to Phone
Phone To Phone
SIP VoIP Gateway
Voice and Video Conferencing
Web To Phone

Cisco Systems

Billing system of own development

SednaVoice

ReliaClear Canada Inc.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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