Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
Offer direct white route to Viet Nam termination with competitive rate
and high quality. 100% full CLI and Non CLI; ASR: 65%;
ACD: 13 minutes; PPD: 30s and Capicity 5000 calls.