Applied Telephone and Networking Solutions, LLC. United States

Applied Telephone & Network Solutions is a locally owned company supporting the IT, Web Development, and communication needs to the businesses of Western North Carolina and surrounding areas.

Applied Telephone & Network Solutions is a locally owned company supporting the IT, Web Development, and communication needs to the businesses of Western North Carolina and surrounding areas.It is our corporate mission to conduct our business with the highest professional standards, including availability, reliability and responsiveness . Applied Solutions understands the needs of its clients and focuses on building long term relationships based upon successful quality service.We are driven by our commitment to deliver quality equipment and provide excellent service to our clients. As a Microsoft Certified Partner and active developer of Open Source Solutions, we have the knowledge and skills to implement solutions that match your exact business needs.

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General office

Applied Telephone and Networking Solutions, LLC.
67 North Market Street
Asheville
North Carolina ,28801
United States

Phone: +1 828 255 8325
Phone: +1 828 255 8325
Site: http://www.appliedtns.com

Contact Person

Jose Ibarra / Vice President
Phone: +1 828 255 8325

Hardware
Internet Telephony Service Provider
Network Service Provider
VoIP Billing Software Provider
Voip consulting

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
Installation and Support Services
IP devices
PC to Phone
Phone To PC
Phone To Phone
Web Call
Web To Phone

Cisco Systems
Dialogic Based

Custom Open Source Billing Solution

Evo Wave Inc.

Vinculum Communications

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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