Appia Communications United States

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General office

Appia Communications
1030 Hastings St, Suite 100
Traverse City
MI ,49686
United States

Phone: 2319290970
Phone: 8772774297
Site: http://www.appiaservices.com

Contact Person

Matt Cowall / Communications Manager
Phone: 2319290970
Phone: 2319290970

Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip consulting

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Data Conferencing
Installation and Support Services
System Integration
Voice and Video Conferencing

Cisco Systems

None

Appia Communications

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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