Apanjan Telecom Australia
General office
Apanjan Telecom
3/22-26 Queens Rd, Westmead
Sydney
NSW ,2145
Australia
Phone: +61 408 797 037
Contact Person
Kamrul Huda / Systems Manager
Phone: +61 408 797 037
Apanjan Telecom
3/22-26 Queens Rd, Westmead
Sydney
NSW ,2145
Australia
Phone: +61 408 797 037
Contact Person
Kamrul Huda / Systems Manager
Phone: +61 408 797 037
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Voip Termination ISP
- Phone To Phone
- Termination
- Call Routing VoIP Solutions
- Partnering for Origination and Termination
- Quintum
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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