Apadana New Technologies , Inc. United Arab Emirates

Apadana is a private Company with about 6 years of experience in internet service providing and with Thousands of company and personal subscribers .

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Apadana New Technologies , Inc.
Alkhalij St. , Above Golden Motor Mobile , Flat No. 204
Dubai
,28745
United Arab Emirates

Phone: +1 305 433 8256

Contact Person

Saeed Sanipoor / Sales Manager
Phone: +98 21 201 4979
Phone: +98 913 207 3975

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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