The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Quicknet Technologies, Inc. (QTI) was Incorporated in January 1995 in San Francisco, California. Quicknet seeks to create the first Globally Distributed Local Telephone Company or GLEC