Annecto Telecom Ltd United Kingdom

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General office

Annecto Telecom Ltd
Westgate House
London
,W5 1YY
United Kingdom

Phone: 7734440898
Site: http://www.annecto.com

Contact Person

Tony Kumar / Commerical Director
Phone: 442079650234
Phone: 447734440898

International VoIP Wholesale Provider
Voip consulting

Billing Software
Collaboration
Consultancy Services

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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