Anke Technology Limited Hong Kong

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General office

Anke Technology Limited
Flat/rm 1005 Wing Yue Blog 60-64 Des Voeux Road West Hongkong
Hongkong
,nir
Hong Kong

Phone: 852-36903388
Site: http://www.anketechnology.com

Contact Person

Kenny Yang / Administrative
Phone: 85236903388

Hardware

IP devices
SIP VoIP Gateway

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Blue Lava Prorietary 2 & 4 Port Analog VoIP Gateways
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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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