Angel Telecom Switzerland

Angel Telecom AG AngelTelecom telecomangel Angel-Telecom Switzerland Schweiz Swiss Baar Voip Provider Voip Commodity Voice Over IP VOIP International Wholesale Carrier webbased IP Trading Platform ATTrade A-Z rate sheet Call Termination Ralf Koehler Ralf Köhler Peter Waneck Voip Capacity Interconnection Best Rates ASR ACD Customer Service SIP H323 CODEC G729 T38 International Gateway Nextone Minutes Minute Trading VOIP Switching VOIP Exchange

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General office

Angel Telecom
Blegistrasse 11a
Baar
,CH-6340
Switzerland

Phone: +410417674109
Site: http://www.angel-telecom.com
  • A-Z Termination
  • International VoIP Wholesale Provider
  • Wholesale VoIP Carrier
  • Billing Software
  • Termination
  • Asterisk
  • Billing system of own development

Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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