Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
IXC Softwitch is a high performance scalable Class 4 VoIP Softswitch solution with user friendly GUI web interface, which enables secure large VoIP traffic flow over various IP networks.