Alta Tecnologia en Comunicaciones, S.L. Spain

Altecom (Alta Tecnolog

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General office

Alta Tecnologia en Comunicaciones, S.L.
Barcelona, 2
Manresa
Barcelona ,8242
Spain

Phone: +34 902123902
Phone: +34 938742059
Site: http://www.altecom.es

Contact Person

Josep Olivet / Voip Manager
Phone: +34 902123902

International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider
Voip consulting
Voip Termination ISP

Call Relay VoIP Solutions
Call Routing VoIP Solutions
H.323 VoIP Gateway
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
Termination
Web Call
Web To Phone

Cisco Systems

Our Own ASP Solution

Universal Telecom

Axxeso Telecommunications Ltd.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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