Alphatelevoice Ltd United Kingdom
AlphaTelevoice(AT) is one of the leading Srilanka’s VOIP service providers of direct route termination and Worldwide carriers Services.
General office
Alphatelevoice Ltd
18A St Dunstans Hill,
Sutton,
Surry, ,SM1 3AF
United Kingdom
Phone: +442080904716
Site: http://www.alphatelevoice.com
Contact Person
Vijay Shan / Sales Engineer
Phone: +442080904716
Phone: +1 4169076252
Alphatelevoice Ltd
18A St Dunstans Hill,
Sutton,
Surry, ,SM1 3AF
United Kingdom
Phone: +442080904716
Site: http://www.alphatelevoice.com
Contact Person
Vijay Shan / Sales Engineer
Phone: +442080904716
Phone: +1 4169076252
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
New Dynamx
New Dynamx present nSpeak, a hosted VoIP office phone system that does just that.
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