AlphaTalk Communication LTD Hong Kong

Company Alphatalk Communications (HongKong) is created in 2001. The basic purpose of the company - development of a perspective direction of transfer of the traffic between Russia and the countries of the Asian region.First of all Company Alphatalk Communications is guided by working operators, their requirement for reliable, qualitative and inexpensive connection of the subscribers with such countries, as China, Korea, Vietnam, Hong Kong, Thailand and others.

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General office

AlphaTalk Communication LTD
flt2, blk a 10/f, new trade plaza, 6 on ping st, shatin, nt
HONG KONG

Hong Kong

Phone: +852 264-74886
Phone: +7 095 789-9847
Site: http://alphatalk.net

Contact Person

Georgy Zotov / Manager, Engineer
Phone: +7 095 789 9847
Phone: +7 926 204 6104

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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