Alpha Televoice Limited United Kingdom

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General office

Alpha Televoice Limited
18 Oakhill Road
Sutton
Surrey ,SM13AF
United Kingdom

Phone: 447932591089
Phone: 447932591089
Site: http://www.alphatelevoice.com

Contact Person

Vijayaratnam Piradeepan / Director
Phone: 442083955658
Phone: 447932591089

International VoIP Wholesale Provider

Collaboration

Cisco Systems

None

Morodo Ltd

Divafone ltd

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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